{"id":52,"date":"2021-05-23T08:32:17","date_gmt":"2021-05-23T08:32:17","guid":{"rendered":"https:\/\/themepure.net\/wp\/airvice\/?page_id=52"},"modified":"2025-11-19T14:16:10","modified_gmt":"2025-11-19T14:16:10","slug":"faq","status":"publish","type":"page","link":"https:\/\/smappliancecare.com\/en\/faq\/","title":{"rendered":"Faq"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"52\" class=\"elementor elementor-52\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c0c124e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c0c124e\" data-element_type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-00f87ea\" data-id=\"00f87ea\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3a40568 elementor-widget elementor-widget-cta bdevs-el cta\" data-id=\"3a40568\" data-element_type=\"widget\" data-settings=\"{&quot;design_style&quot;:&quot;style_4&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"cta.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n        \r\n            <div class=\"afaq__banner mb-50 wow fadeInUp2\" data-wow-delay=\".3s\">\r\n                                    <img decoding=\"async\" src=\"https:\/\/smappliancecare.com\/wp-content\/uploads\/2021\/08\/faq-img-4.png\" class=\"img-fluid\" alt=\"image\">\r\n                \r\n                <div class=\"afaq__banner--text text-center bdevs-el-content\">\r\n                    <h3 class=\"afaq__banner--text__title bdevs-el-title\">Need Free\nConsultancy<span>.<\/span><\/h3>\r\n                                            <p>Class menaeos hymenaeos erate vulputate convallis felises in curabitur<\/p>\r\n                    \r\n                                            <div class=\"afaq__banner--text__btn\">\r\n                            <a class=\"theme-btn\" data-wow-delay=\".3s\" href=\"https:\/\/smappliancecare.com\/contact\/\" href=\"https:\/\/smappliancecare.com\/contact\/\">Send Message<\/a>                        <\/div>\r\n                                    <\/div>\r\n            <\/div>\r\n\r\n\r\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-7940b17\" data-id=\"7940b17\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-594d4ac elementor-widget elementor-widget-faq bdevs-el faq\" data-id=\"594d4ac\" data-element_type=\"widget\" data-settings=\"{&quot;design_style&quot;:&quot;style_3&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        \r\n            <div class=\"afaq__text afaq__text--3 mb-30 mr-165 wow fadeInUp2\" data-wow-delay=\".6s\">\r\n                <div class=\"section-title-wrapper mb-50\">\r\n                                            <h6 class=\"subtitle mb-20 bdevs-el-subtitle\">\r\n                                                            <img decoding=\"async\" src=\"https:\/\/smappliancecare.com\/wp-content\/uploads\/2025\/11\/Logo-Icon-\u0645\u0624\u0633\u0633\u0629-\u0627\u0644\u0634\u0639\u0644\u0629-\u0627\u0644\u0645\u0633\u062a\u0645\u0631\u0629-\u0644\u0644\u0635\u064a\u0627\u0646\u0629-\u0648\u0627\u0644\u062a\u0634\u063a\u064a\u0644-1.webp\" class=\"img-fluid\" alt=\"image\">\r\n                                                         Common Question                        <\/h6>\r\n                    \r\n                                            <h2 class=\"section-title bdevs-el-title\">Solutions for an every <br>\nrepair problem<\/h2>\r\n                                    <\/div>\r\n                <div class=\"accordion\" id=\"accordionExample\">\r\n                                            <div class=\"accordion-item\">\r\n                            <h2 class=\"accordion-header\"\r\n                                id=\"heading_0\">\r\n                                <button class=\"bdevs-box-title accordion-button \"\r\n                                    type=\"button\"\r\n                                    data-bs-toggle=\"collapse\"\r\n                                    data-bs-target=\"#collapse_0\"\r\n                                    aria-expanded=\"true\"\r\n                                    aria-controls=\"collapse_0\">\r\n                                    Do you offer long-term contracts for large commercial buildings (Hotels, Hospitals, etc.)?                                <\/button>\r\n                            <\/h2>\r\n\r\n                            <div\r\n                                id=\"collapse_0\"\r\n                                class=\"accordion-collapse collapse show\"\r\n                                aria-labelledby=\"heading_0\"\r\n                                data-bs-parent=\"#accordionExample\">\r\n                                <div class=\"accordion-body bdevs-box-content\">\r\n                                    <p>Yes, absolutely. We specialize in long-term maintenance and full operational management contracts for commercial infrastructure. Our packages (Essential, Performance, and Full Management) are tailored to guarantee maximum system uptime and energy efficiency for critical facilities like hospitals and hotels.<\/p>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                                            <div class=\"accordion-item\">\r\n                            <h2 class=\"accordion-header\"\r\n                                id=\"heading_1\">\r\n                                <button class=\"bdevs-box-title accordion-button collapsed\"\r\n                                    type=\"button\"\r\n                                    data-bs-toggle=\"collapse\"\r\n                                    data-bs-target=\"#collapse_1\"\r\n                                    aria-expanded=\"true\"\r\n                                    aria-controls=\"collapse_1\">\r\n                                    What is included in your Predictive Maintenance (PdM) service tiers?                                <\/button>\r\n                            <\/h2>\r\n\r\n                            <div\r\n                                id=\"collapse_1\"\r\n                                class=\"accordion-collapse collapse \"\r\n                                aria-labelledby=\"heading_1\"\r\n                                data-bs-parent=\"#accordionExample\">\r\n                                <div class=\"accordion-body bdevs-box-content\">\r\n                                    <p>Our premium tiers include advanced PdM techniques such as thermal imaging, vibration analysis, and continuous remote monitoring. This allows us to detect potential equipment failures before they cause downtime, saving you significant repair costs.<\/p>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                                            <div class=\"accordion-item\">\r\n                            <h2 class=\"accordion-header\"\r\n                                id=\"heading_2\">\r\n                                <button class=\"bdevs-box-title accordion-button collapsed\"\r\n                                    type=\"button\"\r\n                                    data-bs-toggle=\"collapse\"\r\n                                    data-bs-target=\"#collapse_2\"\r\n                                    aria-expanded=\"true\"\r\n                                    aria-controls=\"collapse_2\">\r\n                                    Are your services compliant with Saudi safety and environmental standards?                                <\/button>\r\n                            <\/h2>\r\n\r\n                            <div\r\n                                id=\"collapse_2\"\r\n                                class=\"accordion-collapse collapse \"\r\n                                aria-labelledby=\"heading_2\"\r\n                                data-bs-parent=\"#accordionExample\">\r\n                                <div class=\"accordion-body bdevs-box-content\">\r\n                                    <p>Yes. All our maintenance, operation, and repair procedures strictly adhere to local Saudi regulations, civil defense requirements, and international HVAC industry standards (ASHRAE\/SMACNA), ensuring full site compliance and safety certification.<\/p>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                                            <div class=\"accordion-item\">\r\n                            <h2 class=\"accordion-header\"\r\n                                id=\"heading_3\">\r\n                                <button class=\"bdevs-box-title accordion-button collapsed\"\r\n                                    type=\"button\"\r\n                                    data-bs-toggle=\"collapse\"\r\n                                    data-bs-target=\"#collapse_3\"\r\n                                    aria-expanded=\"true\"\r\n                                    aria-controls=\"collapse_3\">\r\n                                    How quickly can you respond to an emergency failure for a contract client?                                <\/button>\r\n                            <\/h2>\r\n\r\n                            <div\r\n                                id=\"collapse_3\"\r\n                                class=\"accordion-collapse collapse \"\r\n                                aria-labelledby=\"heading_3\"\r\n                                data-bs-parent=\"#accordionExample\">\r\n                                <div class=\"accordion-body bdevs-box-content\">\r\n                                    <p>Our response time depends on your service tier. For our Full Operational Management clients, we guarantee a Priority 1, 4-hour maximum on-site response 24 hours a day, 7 days a week, 365 days a year, minimizing critical disruption.<\/p>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                                            <div class=\"accordion-item\">\r\n                            <h2 class=\"accordion-header\"\r\n                                id=\"heading_4\">\r\n                                <button class=\"bdevs-box-title accordion-button collapsed\"\r\n                                    type=\"button\"\r\n                                    data-bs-toggle=\"collapse\"\r\n                                    data-bs-target=\"#collapse_4\"\r\n                                    aria-expanded=\"true\"\r\n                                    aria-controls=\"collapse_4\">\r\n                                    Do you manage the inventory and procurement of parts and consumables?                                <\/button>\r\n                            <\/h2>\r\n\r\n                            <div\r\n                                id=\"collapse_4\"\r\n                                class=\"accordion-collapse collapse \"\r\n                                aria-labelledby=\"heading_4\"\r\n                                data-bs-parent=\"#accordionExample\">\r\n                                <div class=\"accordion-body bdevs-box-content\">\r\n                                    <p>Under our Full Operational Management package, yes. We handle the full inventory management of consumables (filters, belts) and assist with strategic planning and procurement for major capital expenditure (CapEx) items like chillers and large compressors.<\/p>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                                            <div class=\"accordion-item\">\r\n                            <h2 class=\"accordion-header\"\r\n                                id=\"heading_5\">\r\n                                <button class=\"bdevs-box-title accordion-button collapsed\"\r\n                                    type=\"button\"\r\n                                    data-bs-toggle=\"collapse\"\r\n                                    data-bs-target=\"#collapse_5\"\r\n                                    aria-expanded=\"true\"\r\n                                    aria-controls=\"collapse_5\">\r\n                                    Which appliances and systems do you repair and service?                                <\/button>\r\n                            <\/h2>\r\n\r\n                            <div\r\n                                id=\"collapse_5\"\r\n                                class=\"accordion-collapse collapse \"\r\n                                aria-labelledby=\"heading_5\"\r\n                                data-bs-parent=\"#accordionExample\">\r\n                                <div class=\"accordion-body bdevs-box-content\">\r\n                                    <p>We provide expert repair and maintenance for all major HVAC appliances, including residential and commercial air conditioners (split and central AC), refrigerators, cold rooms, dehumidifiers, and all related ventilation systems.<\/p>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                                            <div class=\"accordion-item\">\r\n                            <h2 class=\"accordion-header\"\r\n                                id=\"heading_6\">\r\n                                <button class=\"bdevs-box-title accordion-button collapsed\"\r\n                                    type=\"button\"\r\n                                    data-bs-toggle=\"collapse\"\r\n                                    data-bs-target=\"#collapse_6\"\r\n                                    aria-expanded=\"true\"\r\n                                    aria-controls=\"collapse_6\">\r\n                                    Are your technicians certified and authorized?                                <\/button>\r\n                            <\/h2>\r\n\r\n                            <div\r\n                                id=\"collapse_6\"\r\n                                class=\"accordion-collapse collapse \"\r\n                                aria-labelledby=\"heading_6\"\r\n                                data-bs-parent=\"#accordionExample\">\r\n                                <div class=\"accordion-body bdevs-box-content\">\r\n                                    <p>All our technicians are certified in HVAC technology and undergo continuous training. We are an authorized warranty service provider for top HVAC brands, ensuring we use genuine parts and approved methods for all repairs.<\/p>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                                            <div class=\"accordion-item\">\r\n                            <h2 class=\"accordion-header\"\r\n                                id=\"heading_7\">\r\n                                <button class=\"bdevs-box-title accordion-button collapsed\"\r\n                                    type=\"button\"\r\n                                    data-bs-toggle=\"collapse\"\r\n                                    data-bs-target=\"#collapse_7\"\r\n                                    aria-expanded=\"true\"\r\n                                    aria-controls=\"collapse_7\">\r\n                                    What is the typical lifespan extension from regular maintenance?                                <\/button>\r\n                            <\/h2>\r\n\r\n                            <div\r\n                                id=\"collapse_7\"\r\n                                class=\"accordion-collapse collapse \"\r\n                                aria-labelledby=\"heading_7\"\r\n                                data-bs-parent=\"#accordionExample\">\r\n                                <div class=\"accordion-body bdevs-box-content\">\r\n                                    <p>Regular preventive maintenance is proven to extend the operational lifespan of major HVAC equipment by 30% to 50%. It prevents small issues from becoming catastrophic failures, protecting your long-term investment.<\/p>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                                            <div class=\"accordion-item\">\r\n                            <h2 class=\"accordion-header\"\r\n                                id=\"heading_8\">\r\n                                <button class=\"bdevs-box-title accordion-button collapsed\"\r\n                                    type=\"button\"\r\n                                    data-bs-toggle=\"collapse\"\r\n                                    data-bs-target=\"#collapse_8\"\r\n                                    aria-expanded=\"true\"\r\n                                    aria-controls=\"collapse_8\">\r\n                                    Do you provide a warranty or guarantee on repair work?                                <\/button>\r\n                            <\/h2>\r\n\r\n                            <div\r\n                                id=\"collapse_8\"\r\n                                class=\"accordion-collapse collapse \"\r\n                                aria-labelledby=\"heading_8\"\r\n                                data-bs-parent=\"#accordionExample\">\r\n                                <div class=\"accordion-body bdevs-box-content\">\r\n                                    <p>Yes, we provide a standard service warranty covering both the labor and the parts used in any repair. The specific duration of the warranty will be clearly stated on your invoice and service report.<\/p>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                                            <div class=\"accordion-item\">\r\n                            <h2 class=\"accordion-header\"\r\n                                id=\"heading_9\">\r\n                                <button class=\"bdevs-box-title accordion-button collapsed\"\r\n                                    type=\"button\"\r\n                                    data-bs-toggle=\"collapse\"\r\n                                    data-bs-target=\"#collapse_9\"\r\n                                    aria-expanded=\"true\"\r\n                                    aria-controls=\"collapse_9\">\r\n                                    How do I start a service contract or request a quote?                                <\/button>\r\n                            <\/h2>\r\n\r\n                            <div\r\n                                id=\"collapse_9\"\r\n                                class=\"accordion-collapse collapse \"\r\n                                aria-labelledby=\"heading_9\"\r\n                                data-bs-parent=\"#accordionExample\">\r\n                                <div class=\"accordion-body bdevs-box-content\">\r\n                                    <p>You can easily start by Initiating Contact on our website. We follow a three-step process: 1) Submit Details, 2) Collaborative Needs Assessment, and 3) Final Contract Review to ensure your custom proposal meets your budget and operational needs.<\/p>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                                            <div class=\"accordion-item\">\r\n                            <h2 class=\"accordion-header\"\r\n                                id=\"heading_10\">\r\n                                <button class=\"bdevs-box-title accordion-button collapsed\"\r\n                                    type=\"button\"\r\n                                    data-bs-toggle=\"collapse\"\r\n                                    data-bs-target=\"#collapse_10\"\r\n                                    aria-expanded=\"true\"\r\n                                    aria-controls=\"collapse_10\">\r\n                                    How are service fees structured for one-time repairs?                                <\/button>\r\n                            <\/h2>\r\n\r\n                            <div\r\n                                id=\"collapse_10\"\r\n                                class=\"accordion-collapse collapse \"\r\n                                aria-labelledby=\"heading_10\"\r\n                                data-bs-parent=\"#accordionExample\">\r\n                                <div class=\"accordion-body bdevs-box-content\">\r\n                                    <p>One-time repairs involve a transparent fee structure: an initial diagnostic and assessment fee, followed by a clear quote for the necessary parts and repair labor. No work proceeds without your written approval of the final quote.<\/p>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                                    <\/div>\r\n            <\/div>\r\n\r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-aa86271 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"aa86271\" data-element_type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2917fa9\" data-id=\"2917fa9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-75b6dbe elementor-widget elementor-widget-cta bdevs-el cta\" data-id=\"75b6dbe\" data-element_type=\"widget\" data-settings=\"{&quot;design_style&quot;:&quot;style_2&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"cta.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n        \r\n            <section class=\"newsletter-area z-index m-0\">\r\n                <div class=\"container\">\r\n                    <div class=\"anewsletter--bg\">\r\n                        <img decoding=\"async\" src=\"https:\/\/smappliancecare.com\/wp-content\/themes\/airvice\/assets\/img\/contact\/contact-shape-1.png\" class=\"img-fluid news__shape news__shape1\" alt=\"img\">\r\n                        <img decoding=\"async\" src=\"https:\/\/smappliancecare.com\/wp-content\/themes\/airvice\/assets\/img\/contact\/contact-shape-2.png\" class=\"img-fluid news__shape news__shape2 jump\" alt=\"img\">\r\n                        <div class=\"row\">\r\n                            <div class=\"col-12\">\r\n                                <div class=\"anewsletter z-index wow fadeInUp2\" data-wow-delay=\".5s\">\r\n                                    <div class=\"section-title-wrapper\">\r\n                                                                                    <h2 class=\"section-title text-white bdevs-el-title\">Let's started with SM HVAC<\/h2>\r\n                                                                            <\/div>\r\n                                                                            <div class=\"anewsletter__btn\">\r\n                                            <a class=\"theme-btn black-btn bdevs-el-btn\" href=\"https:\/\/smappliancecare.com\/contact\/\">Contact Now<\/a>                                        <\/div>\r\n                                                                    <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/section>\r\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Need Free Consultancy. Class menaeos hymenaeos erate vulputate convallis felises in curabitur Send Message Common Question Solutions for an every repair problem Do you offer long-term contracts for large commercial buildings (Hotels, Hospitals, etc.)? Yes, absolutely. We specialize in long-term maintenance and full operational management contracts for commercial infrastructure. Our packages (Essential, Performance, and Full [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-52","page","type-page","status-publish","hentry"],"acf":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/smappliancecare.com\/en\/wp-json\/wp\/v2\/pages\/52","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smappliancecare.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/smappliancecare.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/smappliancecare.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/smappliancecare.com\/en\/wp-json\/wp\/v2\/comments?post=52"}],"version-history":[{"count":6,"href":"https:\/\/smappliancecare.com\/en\/wp-json\/wp\/v2\/pages\/52\/revisions"}],"predecessor-version":[{"id":2510,"href":"https:\/\/smappliancecare.com\/en\/wp-json\/wp\/v2\/pages\/52\/revisions\/2510"}],"wp:attachment":[{"href":"https:\/\/smappliancecare.com\/en\/wp-json\/wp\/v2\/media?parent=52"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}